It is a known fact that prevention is always better than cure although there are always unforeseen circumstances when a cure is necessary. These moments are known to us as flash points, a period of time when an issue has led to a noticeable problem or disruption to your business operations.

Prevention is better than cure

Obviously it is preferable to avoid these flash points altogether but this isn't always possible as hardware can fail unexpectedly and on occasions user interaction with hardware can result in things not quite working as they should do.

Genyx offer a range of IT Support contracts for both schools and businesses with our preventative service included or you can just opt for the preventative service as a separate arrangement, whatever you need, we can customise an IT Support solution to suit you. Our preventative service provides you with all the scheduled site visits or remote access sessions required to check the health of your pc's and servers, identifying potential problems or hardware issues before they result in a flash point. If Genyx detect a problem, we will advise you on the necessary solution before any work is undertaken, or if covered by an IT Support contract, we will undertake the necessary action to resolve it quickly and efficiently. It is not unusual for clients to have had potential flash points resolved without them even knowing they occurred, this being one of the key advantages of preventative maintenance.

Dealing with flash points

All of our IT Support arrangements utilise sophisticated software which allows our technical team to access your system remotely within 10 minutes of you reporting a fault with us. Over 90% of IT related issues can be resolved remotely within a very short period of time, without the need for an engineer to visit your site. When a remote solution can be implemented, there is a good chance of returning to full service the same day rather than waiting 24-48 hours for an engineer to come on-site.

Taking a fresh look at IT Support

Call out charges, expensive hourly rates, multiple site visits, and recurring problems. All the things you will definitely want to avoid.

Genyx has adopted a simple approach to IT Support enabling us to offer

• Fixed price IT Support contracts with no call out fees or hourly rates
• Remote access to resolve issues quickly
• Fixed price IT Support solutions
• No fix - No fee
• Preventative care - avoiding flash points
• and much much more.